Comcast From India

Since Comcast has switched over from analog to digital signal i have stopped getting my "discount" cable service. In an effort to get the free digital converter boxes i went online and somehow got connected to a live customer service person. I'm 99.9% sure that he was from India. Here's how the conversation went:

SYSTEM:

Attempting to connect you with an operator...

SYSTEM:

Peter lawson has entered the conversation.

Peter lawson:

Hello, Bundle and Save with the Comcast Triple Play! It includes Digital Cable, High Speed Internet and Digital Phone.

Peter lawson:

Pleased to have you on chat. How are you doing today?

david:

hello, how can i receive the free cable box and 2 DTA boxes, i have a message saying "switching over to digital cable"

david:

do i pick them up or can they be shipped

Peter lawson:

Sure, I can assist you with that David.

Peter lawson:

May I know what are the services currently you have with Comcast ?

david:

the basic 100 channel analog service for TV, that's it

Peter lawson:

Thank you very much for that information David.

Peter lawson:

Do you have box with your cable in Comcast Services.

david:

no my tv is connected directly to the coaxial cable from the wall

Peter lawson:

Thank you very much for that information.

Peter lawson:

In order to locate the best promotions in your area, may I please have the address (including apartment or unit number if applicable) with zip code?

david:

no. i already have service and am a comcast customer, i just need the free digital converter boxes

Peter lawson:

Thank you very much for that information.

david:

you're welcome

Peter lawson:

Unfortunately you have reached the sales department, for further assistance in this matter please contact comcast customer service at 1-800-892-2253.

Peter lawson:

we are running great promotions for Internet & Phone

david:

Thank you very much for that information.

david:

is there someway i could speak to customer service online? i do not own a telephone

Peter lawson:

I apologize David , This is the only information I can provide you.

Peter lawson:

It's been a pleasure being able to assist you today. Thank you very much for visiting. Have a nice day.

david:

Good by Peter.i will miss you.

david:

Peter, are you still there?

Peter lawson:

It's been a pleasure being able to assist you today. Thank you very much for visiting. Have a nice day

david:

Peter is there some way that we can meet to discuss "great promotions for Internet & Phone"

Peter lawson:

I apologize David This is the only Information provide you.

Peter lawson:

It's been a pleasure being able to assist you today. Thank you very much for visiting. Have a nice day.

SYSTEM:

Peter lawson has left the conversation.

SYSTEM:

All operators have left the conversation. Conversation has ended!

So as you can see that was the "only Information provide you."
I tried again but same result. Larry was no help at all.


SYSTEM:

Attempting to connect you with an operator...

SYSTEM:

Larry Watson has entered the conversation.

Larry Watson:

Hello, Bundle and Save with the Comcast Triple Play! It includes Digital Cable, High Speed Internet and Digital Phone.

Larry Watson:

Pleased to have you on chat. How are you doing today?

david:

Hi. I am fine today. How are you Larry?

Larry Watson:

I am doing wonderful thank you for asking David.

Larry Watson:

How can I assist you today?

david:

Larry my cable signal is telling me that i need a "digital converter box" to be able to continue watching channels. Will you send a couple of those boxes to my house for me?

Larry Watson:

Sure, I can assist you with that David.

Larry Watson:

May I know what are the services currently you have with Comcast ?

david:

i have the basic 100 channel TV service

Larry Watson:

Do you have Box with your Cable David.

Larry Watson:

David are you there?

david:

yes Larry i'm still here. I do not have a cable box, my tv is hooked directly to the coaxial cable in the wall

Larry Watson:

Thank you very much for that information David.

Larry Watson:

We have wonderful promotions on basic digital cable packages that do not include premium channels.

Larry Watson:

In order to locate the best promotions in your area, may I please have the address (including apartment or unit number if applicable) with zip code?

david:

Larry i will give you my address and zip code ONLY if you ship me a couple of those free digital converter boxes. Deal?

Larry Watson:

David,In order to locate the best promotions in your area, may I please have the address (including apartment or unit number if applicable) with zip code?

david:

Larry i am already a "customer" i don't need any additional promotions. Even if you get me to sign up i will still need a digital converter box to see the channels. So how about you send me the boxes then i will call you back and sign up for all the promotions you got.

david:

Larry are you there?

Larry Watson:

Yes David but I need the address .

david:

Oh OK great. So after i give you my address you will ship the boxes?

Larry Watson:

Regardin new digital converter box 1-800-266-2278.

david:

Larry why can't you box up a couple and send them over to me?

Larry Watson:

In apologize for the inconvenience this is the only information that can be provided by our side for further assistance please contact 1-800-266-2278.

david:

Come on Larry, i know you got a couple laying around there in the office. Just throw a couple in a box, put 15 international stamps on them and ship them out to me.

Larry Watson:

Thanks for the Visiting have a nice day David.

Larry Watson:

It's been a pleasure being able to assist you today. Thank you very much for visiting. Have a nice day.

SYSTEM:

Larry Watson has left the conversation.

SYSTEM:

All operators have left the conversation. Conversation has ended!

Needless to say, i still don't have a Digital Converter Box.